Frequently Asked Questions

Delivery and Returns

How Much is delivery?

Standard delivery UK mainland £2.00 3-7 days. Next Day delivery UK mainland £7.50 on orders paced before 1.00pm.

When will my items be shipped?

Orders placed after 1.00pm on Friday or over the weekend shall be dispatched Monday. Please ensure that you provide a contact name, valid house number, valid street address, valid postcode and telephone number where somebody will be available to receive the parcel between 9.00am & 5.00pm as this may effect delivery. If the above contact details aren’t supplied accurately and your parcel has to be redelivered a charge will incur. If you are unlikely to be at home during those hours, please provide an alternative address.

Lost or damaged goods?

Please contact Customer Service on 01942 239711 or email


Any issues with your order must be reported within 24 hours of receiving the product. No unauthorised returns. No shipping charges will be refunded. Any damaged product must be received by us before we can release any credit or product(s) reshipment. Any orders returned to us because we were supplied insufficient address details are subject to a re-delivery charge.

Any orders returned to us following failure to collect from local dept (after being carded) are subject to a re-delivery charge. None of the above affect your statutory rights. Your rights to return goods are protected under the EU Distance Selling Directive that can be found at

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